BT focuses on improving organisational effectiveness and health through people and process improvement. It assures healthy inter and intra-unit relationships and helping people initiate and manage change. These changes focus on the beliefs, attitudes, values, processes and structure of the organization.

Identifying the true make-up of any organisation is critical to enhancing performance. Companies need to invest in the right tools to carefully diagnose their organisation, business practises, methodologies, technologies, as well as people assets.

In today's complex and ever changing business environment, decision-makers are finding it increasing difficult to identify, prioritise and manage issues that affect their business. However, within each business environment opportunities exist. OEP identifies these opportunities and potential effect on the whole organization and how that may influence future results.

OEP is a process that identifies gaps in an organization's capacity for coordination and integration of its people, activities, services, culture and systems in those essential core components necessary for the survival, growth and success of the business